All purchases require a deposit at the time the order is signed by the client. All outstanding balances must be paid on completion of the installation. The deposit is confirmation of the existence of a legally binding contract and is not refundable except in accordance with your rights under sale of goods legislation. All of our quoted prices are inclusive of VAT at the prevailing rate.
Delivery dates quoted on your order are not guaranteed, however we will always endeavour to deliver and install your order by the stated date or as soon as possible thereafter. We cannot be held responsible for any inconvenience or delays caused by force majeure.
We will contact you to confirm delivery and installation and method of payment to be used on completion.
We do not hold or store goods and you must be in a position to accept your order on the agreed date. Any delays may incur storage charges.
You must ensure that on the day installation begins access is clear, safe and free of obstruction. The client will be responsible for the removal and replacement of curtains, fittings, blinds, pelmets, carpets, telephone points, burglar alarms and any other electrical connections, aerials or gas installations.
Windowcare Herts Ltd accepts no responsibility for damage to your property during delivery and installation, other than damage due to our negligence when our liability is to repair of that element of damage with no betterment. Please note that wooden, tiled and highly polished floors are easily marked or scraped. Every effort will be made by Windowcare Herts Ltd to avoid any damage, however, it is your responsibility to ensure that your floor is protected against this eventuality as we will not accept any liability in this respect.
It is your responsibility to check that all details and aspects of your order are correct and meet your requirements. This includes colours, styles and sizes. We will not be held liable for situations where installations cannot be fulfilled or are rejected due to any of the issues identified above. Should you need to amend or cancel your order as a result of the above, and you have signed a start work now form (a waiver to your seven day cooling off period), you have the right to do so any time up to twenty four hours after you have placed the order.
After twenty four hours your order constitutes a legally binding contract. If you wish to amend or cancel your order twenty four hours after you have placed it, we reserve the right to either decline or charge the costs in relation to your order. This will not exceed fifty percent of your total order value. Any deposit paid will be retained against this amount.
Your order is unique to you and is made especially to the specifications on the order. Every effort is made to match all colours and finishes. Goods are purchased and supplied on the understanding that there may be slight shade and grain variations, particularly with natural products such as wood.
All our profiles are manufactured within the standard industry measurement tolerances.
Ownership of goods shall remain with Windowcare Herts Ltd and shall not pass to you until the agreed price together with all other sums due from you to Windowcare Herts Ltd have been paid in full and goods have been delivered and installed to the order specifications.
All goods supplied are guaranteed by the manufacturers from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected.
The products supplied are to be used for the purpose and in the manner for which they were designed. Care and maintenance advice is given and should be carefully followed. No responsibility is accepted for damage caused by negligence, misuse or improper cleaning if the care and maintenance instructions have not been followed.
In accordance with the Data Protection Act 1998, we will process your personal data in accordance with the Act.
Your personal information will be used to process your order and to handle any guarantee claims. In order for us to fulfil our obligations to you, we will need to disclose your personal data to selected industry third parties i.e. FENSA.
These terms and conditions do not affect your statutory rights. If you have any doubts about your statutory rights please contact your local Trading Standards Dept or Citizens Advice Bureau.
75 Sparrow Drive, Stevenage, Herts SG2 9FB
Tel 01438 311412 / 07757 789004
VAT NO 102 8284 39
Company No 07340625
FENSA Reg No 23874